General IT

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A student can't log in, what should I get them to try?

Firstly, check what error message the computer gives. If it says 'The username or password is incorrect', get the student to check the list of things below.
Check...

  • That they haven't got a space before or after their username - get them to delete everything in the username and password boxes and try again.
  • That Caps Lock is off.
  • That they're entering their username in the correct format - their two-digit year of intake goes at the start, followed by the first five letters of their surname, then their first initial (e.g. 13bloggj for a Joe Bloggs who was in Year 7 in 2013).

If it says anything else, such as 'No logon servers are available to service the logon request' or 'The trust relationship between this station and the domain controller has failed' then you will need to call IT and get us to look at the machine.

How do I change my network password?

Press CTRL-ALT-DELETE and select 'Change a password...'.

Enter your old password in the top box, and your new one in the boxes below. Your new password must be at least 7 characters long, and contain at least one number or symbol.

Click 'Change Password'. It will take a few seconds for the computer to 'talk' to the server, once done you'll be taken back to whatever you were doing before.

How do I connect to the WiFi?

Ensure that you select the 'standhigh' network, not the 'standhigh-domain' one.

The access key is standhighwifi.

My PC is running really slowly, what should I do?

In the first instance, restart the PC (don't just log off and back on, actually turn off and on again) - the chances are that multiple people have used the 'switch user' feature, causing many profiles to be loaded at once.

If that doesn't resolve the issue, contact the Helpdesk, providing as much detail as possible (i.e. does it run slowly all the time, or only when performing specific tasks? Did it start/get worse at a particular point in time?)

What is the school's Reboo password?

Our username is standhigh, and the password is fisherman.